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RESIDENT FAQS

Resident FAQS

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Frequently Asked

Questions

  • Where could you live with Props?

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    Props currently manages a diverse portfolio of residential properties in Sioux Falls, including townhomes, apartment communities, and single-family homes. You can find a list of our managed properties on our Properties page.

  • Excited to check out your new place? Here’s how to book your tour!

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    To schedule a tour, visit the property you're interested in and use the "Schedule a Tour" option. You can also call or email our team directly to arrange a time that works best for you.

  • How do I apply?

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    Apply online through our Availability page. Simply select the property and unit you're interested in, fill out the application, and submit any necessary documentation. Our team will review your application and get in touch with next steps.

  • Ready to make it official? Let’s walk through the process!

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    Once your application is approved, you will be contacted by a member of our team to schedule a move-in date. We will provide you with all the necessary move-in instructions, including key handover, lease signing, and community orientation.

  • Paying rent is simple! Here’s how to do it!

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    Rent payments can be made online via our secure portal. You will receive login details upon moving in.

  • Need a payment plan?

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    We accept Flex. Talk to your property manager about how to sign up.

  • What should I do if I have a maintenance issue?

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    If you encounter any maintenance issues, please submit a service request through your online resident portal


    Be sure to provide as much detail as possible to help our maintenance team resolve the issue efficiently. For emergencies, you can contact our 24/7 emergency maintenance line for immediate assistance.

  • Is your pet ready for their new digs? Check out our pet policy!

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    All our communities are pet friendly! A few highlights to our pet policy are noted below, but please reach out to us for any specific pet related questions:

    • Maximum of 2 pets per household.
    • One-time non refundable pet fee of $250.00 per pet.
    • Monthly pet rent of $25 per pet.
    • All pets must be approved by management prior to moving in.
  • Ready to move on? Here’s the easy way to end your lease:

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    To terminate your lease, please refer to your lease agreement for the notice period required. You can submit your notice via the resident portal or contact our office to discuss the process.

  • What are your business hours?

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    M-Th: 8:00 am - 5:00 pm

    Fri: 8:00 am - 4:00 pm

    Sat-Sun: Closed

  • Have questions? Get in touch with us – we're just a call or email away!

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    For general inquiries, please feel free to contact our property management team at hello@theprops.co or call 605-275-7755. We're happy to assist you

    with any questions or concerns.

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